.png)
Worldwide
FIB Academy USA Occupational Training and Certification Program was initiated to create well-trained and motivated professionals in the global service-driven Tourism Industry.
FIB technical assistance provide occupational private training organization, particularly in the small and medium enterprises sector to meet the current industry needs to provide the capacity to continue training,
Our Innovative Online and In-person Curriculum for Personalized Service Was developed after years of in-depth research on education and how students learn. We use this innovative curriculum to customize each student’s learning plan to meet his or her specific educational needs and interests. Students are able to learn in a manner that works best for them, improving learning comprehension and retention, while also helping to make learning a more positive experience for students, In addition to the curriculum's, FIB ACADEMY USA utilizes a variety of hands-on instructional materials including textbooks, workbooks, DVDs, CDs and more in order to provide every student with a comprehensive learning experience.
Diploma in Butler Service Management
Course: 8-12 Weeks In-person/Online
Topics include:
-
The Role of the Butler
-
Etiquette, Manners, and Protocol
-
Grooming and Personal Presentation
-
Culinary Management Skills
-
Food and Beverage Management Service
-
Housekeeping Skills
-
Personal Valet: Packing/Unpacking
-
In-suite Services
-
Communication and Interpersonal Skills
-
Quality Awareness
-
Ensuring total guest comfort
-
Effective Communication
-
Trainers quality assurance
-
How to make a great first impression
Train the Trainer-Certify Accredited Trainer
Certification Course: 1-2 Weeks In-person/Online
Topics include:
-
Be able to define key training, facilitating, and presenting concepts
-
Identify participant training needs
-
Know how to create lesson plans that are targeted to delivering the learning objectives of your students
-
Learn how to create a conducive and engaging learning environment
-
Identify the different visual aids and training materials and use them appropriately
-
Identify difficult participants and unpleasant topics and provide solutions to these concerns
Introduction to Culinary Art
Diploma Course: 12-18 Weeks In-person/Online
Topics include:
-
Perform basic math calculations using numbers or fractions.
-
Identify the components and functions of a standardized recipe.
-
Convert recipes to yield smaller and larger quantities based on operational needs.
-
Explain the difference between customary and metric measurement units, and convert units between the two systems.
-
Demonstrate measuring and portioning using the appropriate small wares and utensils. Given a problem, calculate as purchased and an edible portion (EP) amounts.
-
Calculate the total cost and portion costs of a standardized recipe.
Hotel Management Introduction Training
Diploma Course: 8-12 Weeks In-person/Online
Topics include:
-
Discuss and analyze the key factors responsible for the growth and development of hospitality and tourism.
-
Describe the current trends and challenges faced by the hospitality and tourism industry, in the context of global economic, environmental, health, and other social concerns.
-
Discuss hotel classifications and describe the different types of hotel ownership and development, i.e. franchising and management contracts.
-
Identify possible career paths for hospitality graduates with an emphasis on the vast opportunities open to those who possess the knowledge, skills, and personal qualities expected of potential industry leaders.
-
Discuss the importance of effective leadership and management, and the characteristics of effective leaders in the hospitality industry.
Supervisory Management Training
Diploma Course: 8-12 Weeks In-person/Online
Topics include:
-
Menu of Professional Development Options
-
How to Plan for Employee Development
-
How to Evaluate Workshop and Conference Requests
-
Coach Using the G-R-O-W-S Sequence
-
Sample GROWS Coaching Session
-
Sample Stay Interview Questions
-
Sample Mentoring Agreement
-
Tips for Giving Positive, Powerful Feedback
Event Management Training
Diploma Course: 8-12 Weeks In-person/Online
Topics include:
-
Prepare a budget for an event or meeting
-
Prepare a site suitable for a specific group and their event or meeting objectives.
-
Promote an event or meeting.
-
Accommodate essential housing, transportation, food, entertainment, and communications needs for an event or meeting.
-
Communicate effectively with clients, vendors, and support service personnel for an event or meeting.
-
Employ effective negotiation techniques in meeting arrangements.
-
Recognize basic components of a facility contract.
-
Discuss legal issues pertaining to meeting management, such as liability, insurance, and confirmation letters.
-
Recognize ethical issues in events planning/meeting management practices.
Housekeeping Service Training
Diploma Course: 8-12 Weeks In-person/Online
Topics include:
-
Develop a clear, objective definition of effective housekeeping.
-
Identify potential hazards associated with poor housekeeping practices.
-
Identify and understand legal requirements associated with poor housekeeping practices, including references to provincial safety legislation, Fire Code, etc.
-
Learn specific ways to improve housekeeping in their workplace as well as methods to sustain the improvements.
-
Review and develop control & improvement systems for specific housekeeping issues within their site.
-
Advance Guest experience & Customer Service Training
Diploma Course: 8-12 Weeks In-person/Online
Topics include:
-
Learn what it takes to go above and beyond your customers’ expectations
-
Understand how taking ownership and personal accountability puts service over the top
-
Understand what qualities and learn the skills that are needed to provide exceptional service
-
Learn how to actively listen without interrupting
-
Learn how and when to apologize and empathize
-
Understand how exceptional customer service qualities affect 1st impressions
-
Let’s practice exercise (Available for customized workshops only)
-
Learn how good personal hygiene is important when dealing with face-to-face customers
Food & Beverage Service Training
Diploma Course: 8-12 Weeks In-person/Online
Topics include:
-
Hospitality studies, Service profession Grooming, health and safety
-
Mise en place restaurant, linen and pantry Equipment Food knowledge
-
Meal organization Service theory - Service types and methods
-
Service procedures and structures - Clearing and cleaning Service practical
-
From mise en place to arriving of guests
-
From guests arrivals to his departure - From guests departure to end of cleaning
.png)
The FIB Academy USA-The Federation of International Accredited Businesses is registered with and recognized by the Colorado Secretary of States, Department of Revenue service IRS and is fully accredited by Accreditation Board-Better Business Bureau of South Colorado and BBB Institute of marketplace trust.
FIB is a preeminent area resource for helping consumers find companies they can trust and resolve problems with area merchants. FIB Advertising Review Program monitors area advertising and corresponds with advertisers every year attempting to correct potentially misleading and deceptive claims – promotes business self-regulation and helps consumers shop with confidence.