Diploma-Customer Service

This course has focused upon introducing you to the concept of customer service and how important it is to make customers, both internally and externally, feel valued through the way you treat them. Customer service is one way in which an organisation can compete against others and often customers will make their choice based upon that. It is very important that customers are valued, respected and that the organisation provides a service that meets their needs, no matter how different those needs might be. Ultimately, developing a good company image that reflects a caring organisation will be essential, along with one that is safe and healthy for them to be in. Companies must develop a good image, reflecting a caring organisation that is safe and healthy for customers.